1.   When handling complaints, crowdfunding service providers shall communicate with complainants in a clear and plain language that is easy to understand.

2.   Any communication made by the crowdfunding service provider under Articles 3 to 5 that is addressed to a complainant shall be made in the language in which the complainant filed its complaint, provided that the language used by the complainant is one of the languages referred to in Article 1(4). The communication shall be made in writing by electronic means or, upon the complainant’s request, in paper form.