Updated 13/03/2025
In force since 05/03/2025

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13/02/2025
Delegated Regulation 2025/294 published in OJ
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Delegated Regulation 2025/294

Commission Delegated Regulation (EU) 2025/294 of 1 October 2024 supplementing Regulation (EU) 2023/1114 of the European Parliament and of the Council with regard to regulatory technical standards specifying the requirements, templates and procedures for the handling of complaints by the crypto-asset service providers

RecitalsArticle 1 - Information, template and description of complaints-handling proceduresArticle 2 - Resources dedicated to complaints-handlingArticle 3, - Means and language for filing complaintsArticle 4 - Acknowledgment of receipt of a complaint and verification of its admissibilityArticle 5 - Investigation of complaintsArticle 6 - DecisionsArticle 7 - Communication with complainantsArticle 8 - Procedures to ensure consistent complaints-handlingArticle 9 - Entry into forceANNEX - TEMPLATE FOR THE FILING OF COMPLAINTS