Article 14 | IDD | Directive 2016/97

Updated 05/02/2025

Metadata

In force

Initial Legal Act

Amendments

Level 2 legal acts

There is currently no Level 2 legal act based on or specifying Article 14.

Article 14 - Directive 2016/97 (IDD)

Article 14

Complaints

Member States shall ensure that procedures are set up which allow customers and other interested parties, especially consumer associations, to register complaints about insurance and reinsurance distributors. In all cases, complainants shall receive replies.

Recitals

CHAPTER I - SCOPE AND DEFINITIONS (Article 1-2)

CHAPTER II - REGISTRATION REQUIREMENTS (Article 3)

CHAPTER III - FREEDOM TO PROVIDE SERVICES AND FREEDOM OF ESTABLISHMENT (Article 4-9)

CHAPTER IV - ORGANISATIONAL REQUIREMENTS (Article 10-16)Article 10 - Professional and organisational requirements RTSQ&A Article 11 - Publication of general good rules Article 12 - Competent authorities Article 13 - Cooperation and exchange of information between the competent authorities of Member States Article 14 - Complaints Article 15 - Out-of-court redress Article 16 - Restriction on use of intermediaries

CHAPTER V - INFORMATION REQUIREMENTS AND CONDUCT OF BUSINESS RULES (Article 17-25)

CHAPTER VI - ADDITIONAL REQUIREMENTS IN RELATION TO INSURANCE-BASED INVESTMENT PRODUCTS (Article 26-30)

CHAPTER VII - SANCTIONS AND OTHER MEASURES (Article 31-36)

CHAPTER VIII - FINAL PROVISIONS (Article 37-46)

ANNEX I ANNEX II ANNEX III - Correlation table

Metadata

Level 2 legal acts

Related documents

Article 14 - Directive 2016/97 (IDD)

Table of contents