CHAPTER I - SUBJECT MATTER, SCOPE AND DEFINITIONS (Article 1-2)Article 1 - Subject matter and scopeArticle 2 - Definitions Q&A
CHAPTER II - COMPARABILITY OF FEES CONNECTED WITH PAYMENT ACCOUNTS (Article 3-8)Article 3 - List of the most representative services linked to a payment account and subject to a fee at national level and standardised terminology Article 4 - Fee information document and glossary Article 5 - Statement of fees Q&AArticle 6 - Information for consumers Article 7 - Comparison websites Article 8 - Payment accounts packaged with another product or service
CHAPTER III - SWITCHING (Article 9-14)Article 9 - Provision of the switching serviceArticle 10 - The switching service Article 11 - Facilitation of cross-border account-opening for consumersArticle 12 - Fees connected with the switching service Article 13 - Financial loss for consumersArticle 14 - Information about the switching service
CHAPTER IV - ACCESS TO PAYMENT ACCOUNTS (Article 15-20)Article 15 - Non-discriminationArticle 16 - Right of access to a payment account with basic features GLArticle 17 - Characteristics of a payment account with basic features Q&AArticle 18 - Associated fees Article 19 - Framework contracts and terminationArticle 20 - General information on payment accounts with basic features
CHAPTER V - COMPETENT AUTHORITIES AND ALTERNATIVE DISPUTE RESOLUTION (Article 21-25)Article 21 - Competent authorities Article 22 - Obligation to cooperateArticle 23 - Settlement of disagreements between competent authorities of different Member StatesArticle 24 - Alternative dispute resolutionArticle 25 - Mechanism in the event of refusal of a payment account for which a fee is charged
CHAPTER VII - FINAL PROVISIONS (Article 27-31)Article 27 - Evaluation Article 28 - Review Article 29 - TranspositionArticle 30 - Entry into forceArticle 31 - Addressees