Updated 05/02/2025
In force

Initial Legal Act
Amendments
There is currently no Level 2 legal act based on or specifying Article 18.
Search within this legal act
IDD ToolInsurance Distribution Directive
Article 18

Article 18 - Directive 2016/97 (IDD)

Article 18

General information provided by the insurance intermediary or insurance undertaking

Member States shall ensure that:

(a)

in good time before the conclusion of an insurance contract, an insurance intermediary makes the following disclosures to customers:

(i)

its identity and address and that it is an insurance intermediary;

(ii)

whether it provides advice about the insurance products sold;

(iii)

the procedures referred to in Article 14 enabling customers and other interested parties to register complaints about insurance intermediaries and about the out-of-court complaint and redress procedures referred to in Article 15;

(iv)

the register in which it has been included and the means for verifying that it has been registered; and

(v)

whether the intermediary is representing the customer or is acting for and on behalf of the insurance undertaking;

(b)

in good time before the conclusion of an insurance contract, an insurance undertaking makes the following disclosures to customers:

(i)

its identity and address and that it is an insurance undertaking;

(ii)

whether it provides advice about the insurance products sold;

(iii)

the procedures referred to in Article 14 enabling customers and other interested parties to register complaints about insurance undertakings and about the out-of-court complaint and redress procedures referred to in Article 15.