Article 18
General information provided by the insurance intermediary or insurance undertaking
Member States shall ensure that:
(a)
in good time before the conclusion of an insurance contract, an insurance intermediary makes the following disclosures to customers:
(i)
its identity and address and that it is an insurance intermediary;
(ii)
whether it provides advice about the insurance products sold;
(iii)
the procedures referred to in Article 14 enabling customers and other interested parties to register complaints about insurance intermediaries and about the out-of-court complaint and redress procedures referred to in Article 15;
(iv)
the register in which it has been included and the means for verifying that it has been registered; and
(v)
whether the intermediary is representing the customer or is acting for and on behalf of the insurance undertaking;
(b)
in good time before the conclusion of an insurance contract, an insurance undertaking makes the following disclosures to customers:
(i)
its identity and address and that it is an insurance undertaking;
(ii)
whether it provides advice about the insurance products sold;
(iii)
the procedures referred to in Article 14 enabling customers and other interested parties to register complaints about insurance undertakings and about the out-of-court complaint and redress procedures referred to in Article 15.